Now enter the code from Step 2, and then select Finish. Select Or enter code manually at the bottom of the screen. Then open the Microsoft Authenticator app, select the + ( Add account) icon in the upper right, and then select Other (Google, Facebook, etc.). On the KaseyaOne Set Up 2FA page with the QR code, click the Can't scan? link in step 2.Follow the steps below to add the KaseyaOne 2FA account manually: If you click Continue, you will overwrite an existing 2FA account (like your Microsoft or IT Glue 2FA) and it will not only break your access to that account but also will not allow you to log into KaseyaOne. When using this app to scan the QR code during the 2FA setup, the Microsoft Authenticator app may present a message that says, "This action will overwrite existing security information for your account: To prevent being locked out of your account, continue only if you initiated this action from a trusted source." with the option to Cancel or Continue.
There is a known issue with the Microsoft Authenticator app on the iOS platform. Why can't I set up my KaseyaOne 2FA using Microsoft Authenticator on iOS?
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